Terms & Conditions
Welcome to Motueka River Lodge. We want all our guests to have a relaxing, safe and enjoyable experience. Please carefully read the following terms and conditions. By booking and staying at Motueka River Lodge, you agree to abide by these terms and conditions which apply to all bookings, regardless of whether they are made directly or through a third-party or platform.
We reserve the right to update these terms and conditions at any time without prior notice.
Reservations - All bookings are subject to availability and is confirmed when Motueka River Lodge has received payment or a deposit (if applicable) as per our payment policy. Reservations must be made by adults at least 18 years old and is responsible for ensuring all guests comply with these terms. A reservation is non transferable.
Payment & Cancellation Policy - Payment for bookings can be made by credit card, debit card, or other accepted payment methods listed on our website booking system. Full payment may be required at the time of booking, depending on the rate plan selected.
At booking and check-in we pre-authorise a credit card for any charges we determine you may be likely to incur during your stay. This pre-authorisation may include an amount to cover a security bond/deposit for damages or incidental charges you incur during your stay. No money is taken from your credit card; however, it will show as a pending transaction through the length of your stay. Card refunds generally take between 3-10 working days to process, and pre-authorisation releases take up to 31 days to process, depending on the individual bank policies.
We urge our guests to obtain travel insurance to protect against unforeseen emergencies of any kind. As a boutique lodge business, late cancellations and no-shows greatly impact our business, and our cancellation policy is:
Cancellation beyond 60 days from arrival date, there is no charge.
Cancellation 31-60 days before arrival date, there is a 50% cancellation fee.
Cancellation within 30 days from arrival date, 100% of the room rate will be charged as the cancellation fee.
No-shows or cancellations within 24 hours of arrival incurs the full booking amount.
Please note that any refund requests may take up to 30 business days to process.
Check-in & Check-out - Check-in time is 3 PM onwards (1500 hours). Check-out time is by 11 AM (1100 hours). Early check-ins and late check-outs are subject to availability and may incur additional charges. Guests are required to present valid identification upon check-in. Only registered guests are permitted to stay overnight. Any additional guests may incur additional charges or result in termination of the booking.
Damage & Liability - Guests are responsible for any damage caused to the property or contents during their stay. Charges for any damages or missing items will be added to the guest’s account. Guests are expected to be respectful, hygienic and safe, respecting the property and other guest or staff comfort and safety.
The Property reserves the right to send guests away from the Property due to their conduct and behavior or for any other safety, security, medical reasons. No gatherings and parties of any nature are allowed on the Property without prior mutual agreement with Property Owners. The Property reserves the right to evict any additional occupants in the room
Motueka River Lodge is not liable for any loss, damage, or theft of guests’ personal property. We recommend securing valuable items - these can be stored in a safety deposit box by the Property managers and/or secured within the guests room upon request. In case the items you wish to store are exceptionally valuable you must notify the Property before storing. The Property may refuse to store this kind of valuables.
Smoking & Pets Policy - Motueka River Lodge is a non-smoking property. Smoking onsite will result in a cleaning fee of NZD$2000. Pets are not allowed on the property unless otherwise stated.
Health & Safety - Management and staff work hard to provide a safe and secure environment and we ask that our guests do also. For health and safety reasons, guests are prohibited from using the property for any illegal activities and are expected to follow any fire safety or other emergency procedures provided. If guests have allergies, sensitivities or intolerance to items, but not limited to: a particular fabric, material, cleaning product or food, it is the guests responsibility to advise Property management prior to arrival.
Privacy - Any personal information provided during the booking process will be collected, stored, and used in accordance with New Zealand privacy laws. We may use your contact details to provide information regarding your stay, promotions, or services related to your experience at the Motueka River Lodge. You may opt-out of promotional communications at any time.
Governing Law - These terms and conditions are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.
If you have any questions about these terms and conditions, please contact us.